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Frequently Asked Questions
Find answers to the most common questions
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Getting a cat used to its scratching post takes a little patience and a few simple tricks. Start by placing the scratching post near a window or in your feline's favorite room — cats love to observe their surroundings from above. Rub the scratching surfaces and platforms with catnip to pique its natural curiosity. Hang its favorite toys on the perches and place a few treats on the different levels to create a positive association. Avoid forcing your cat: let it explore at its own pace. Most cats adopt their scratching post within 2 to 7 days.
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A well-maintained cat tree can last for several years. Vacuum plush platforms 1 to 2 times a week to remove hair and dust. In case of stains, clean with a damp cloth and mild soap without harsh chemicals, which could bother your cat. Natural sisal scratching posts wear out gradually—this is a sign that your cat is using them correctly. When they are very damaged, they can be replaced (contact us at contact@onmycat.com)
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The stability of a cat tree is essential for your feline's safety. Our cat trees are made with robust materials—wood, metal, and natural sisal—tested to withstand the active movements of even the most playful cats. Floor-to-ceiling cat tree models offer drill-free attachment thanks to tension between the floor and ceiling, ideal for apartments. Models with a wide, weighted base ensure optimal stability on the floor. To maintain this safety over time, regularly check the screws for tightness and respect the maximum weight indicated on the product sheet. If in doubt, contact us at contact@onmycat.com.
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Installing a cat tree is accessible to everyone, no special tools required. Choose a stable location on a flat surface, ideally near a window to stimulate your cat's curiosity. Follow the illustrated instructions provided with the product — assembly takes an average of 20 to 45 minutes depending on the model. For floor-to-ceiling cat trees, adjust the central post until there is firm tension between the floor and ceiling, no drilling required. For base cat trees, ensure all screws are tightened before first use. Our team is available at contact@onmycat.com to assist you if needed.
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Stock based in Europe (France, Germany, Spain). No delivery from China, no customs. OnMyCat is a French company.
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Free returns within 30 days, no conditions. Full refund guaranteed. Contact our French customer service 7/7.